Opening several windows just to answer one morning
Telegram in one window, the Facebook Page in a tab, Google Chat in another. Switching between them takes time and makes it easy to answer in the wrong place.
A shared inbox for online shops
Every customer message, in one window
Universal Chat Hub brings your Telegram, Facebook Page, Zalo OA and Google Chat messages into one inbox on your computer. Send quotes, close orders, ship them and hand tasks to your staff right beside the conversation. Your customers' messages never leave your computer.
- Messages stored on your computer
- No ads, no tracking
- For Windows 10 and 11, 64-bit
Why it matters
Selling on many channels means answering in many apps
One window per channel, one list of unread messages per window. The more channels you have, the easier it is for a customer to wait with nobody answering.
Customers write, then get lost
Unread messages are scattered across many places, and nothing tells you how many customers are still waiting.
Chat history on someone else's server
Many chat management tools keep your customers' messages on their own servers. For many shops, that is data they would rather not hand to anyone.
Features
What you can do today
Each button in the app appears only when that channel can really do it. No button that only tells you it failed after you press it.
One inbox for every channel
Telegram, Facebook, Zalo and Google Chat messages in one place.
Search and filter fast
Find customers, old messages and files again; filter by unread, channel or label.
No customer missed
Quiet alerts for new messages, and an alert straight away when a channel loses its connection.
Quick replies
Ready-made answers that go into the message box with one click.
Customer profiles
Phone number, address and notes right beside the conversation.
Quotes and orders
Send tidy quotes, print delivery notes, follow each order until it is paid.
Delivery with GHN
Create waybills and track their status right in the app (trial).
Teamwork
Give tasks to staff, see who answered which customer, read the reports.
Channels
Connect with your own accounts
We mark a channel "Live" only once it has run with a real account. Where one has not, we say so.
TelegramLive
Your Telegram account: private chats, groups, history, profile photos, messaging someone new.
Facebook PageLive
Messages customers send to your Page. Under Meta's rules, a Page can reply only within 24 hours of the customer's last message.
Google ChatLive
Spaces and messages in your company's Google Workspace.
Zalo (personal)Trial
Sign in with a QR code. Zalo has no API for personal accounts, so the account risks being locked; the app asks you to confirm before turning it on.
Zalo OALive
Your business's Zalo Official Account, through Zalo's official API: receive and answer messages, see the history, the photos customers send and their profile photos. Sending photos and files from the app is in trial. Zalo lets an OA reply to a customer only for a limited time after that customer's latest message.
InstagramComing soon
Direct messages for an Instagram business account, text only at first.
ThreadsComing soon
Reply to comments under your posts. Threads has no private messages.
Getting started
Start in four steps
Sign up
Choose a plan under Pricing and fill in your details. We check them, then send an activation email with a link to download the app.
Install and sign in
Download the app from the link in the email, install it on Windows 10 or 11, then sign in with Google or a 6-digit code sent to the email you signed up with.
Connect your channels
Add your Telegram, Facebook Page and Google Chat accounts. Their sign-in details are encrypted with the Windows key store.
Answer from one place
New messages from every channel arrive in one inbox, and you answer right there.
PrivacyRead the privacy policy
Your customers' messages stay on your computer
This is the core promise of Universal Chat Hub, and the app is built to keep it.
No server holds your messages
Messages, contacts, attachments and orders live in a database on your computer.
The accounts server knows very little
Only your sign-in email, your plan and the list of computers you have signed in on. It never receives messages, contacts or the sign-in details of your channels.
No tracking
No behaviour analytics, no ads, no automatic crash reports, no outside AI reading your messages.
Keys in the operating system's store
Channel tokens are encrypted with the Windows key store, never kept in a plain text file.
Pricing
Choose a plan by channels and computers
Pay monthly or yearly by bank transfer, with no need to buy several months up front. The Starter plan, paid yearly, costs under 2,000 VND a day.
Free
Free
Free
1 computer · up to 1 account per channel
- Telegram
- Zalo (personal)Trial
Starter
69.000 ₫ / month
690.000 ₫ / yearSave 17% against paying monthly
3 computers · up to 1 account per channel
- Telegram
- Google Chat
- Zalo OA
- Facebook Page
- Zalo (personal)Trial
- InstagramComing soon
- Sales tools: orders, delivery, tasks, reports
Plus
149.000 ₫ / month
1.490.000 ₫ / yearSave 17% against paying monthly
3 computers · up to 3 accounts per channel
- Telegram
- Google Chat
- Zalo OA
- Facebook Page
- Zalo (personal)Trial
- InstagramComing soon
- Sales tools: orders, delivery, tasks, reports
Pro
299.000 ₫ / month
2.990.000 ₫ / yearSave 17% against paying monthly
10 computers · up to 10 accounts per channel
- Telegram
- Google Chat
- Zalo OA
- Facebook Page
- Zalo (personal)Trial
- InstagramComing soon
- ThreadsComing soon
- Sales tools: orders, delivery, tasks, reports
- Shows which staff member sent each message
- Choose a plan and fill in the sign-up form; your account is activated once we have checked it. Paid plans are paid by bank transfer or by scanning a QR code through the link in the activation email; the plan starts when the money arrives.
- When a plan runs out, the app moves to Free. Accounts beyond the plan are paused, not deleted; the data on your computer stays intact.
FAQ
Frequently asked questions
What is Universal Chat Hub?
Universal Chat Hub is a desktop app for Windows that brings messages from Telegram, Facebook Pages, Zalo OA and Google Chat into one inbox, with tools for quotes, orders and tasks, so a shop can answer and sell from one place.
Are my messages stored on a server?
No. Messages, contacts and attachments are stored on your computer. The Universal Chat Hub accounts server keeps only your email address, your plan and the list of computers you have signed in on.
What does the app run on?
There is a version for 64-bit Windows. There is no version for macOS, phones or the browser yet.
Does it work with Zalo?
Yes. Zalo Official Account (business accounts) works through Zalo's official API: receive and answer messages and see the photos customers send; sending photos and files from the app is in trial. Personal Zalo is in trial: Zalo has no API for personal accounts, so the account risks being locked, and the app asks you to confirm before turning it on.
Does it work with personal Messenger?
No. Facebook refuses sign-ins to personal accounts from outside apps, so this channel was removed. Messages sent to a Facebook Page do work.
How do I get started?
Choose a plan under Pricing and fill in the sign-up form. We check it, then send an activation email with a link to download the app; a paid plan also gets a payment link and starts once we receive the money. Install the app, then sign in with Google or a 6-digit code sent to the email you signed up with.
How do I pay?
By bank transfer, with a VietQR code that fills in the amount and the reference for you. The plan starts when the money arrives.
How many computers can one account use?
It depends on the plan; the number of computers is shown under Pricing. When you change computers, contact us to remove the old one.
What happens when my plan runs out?
The app moves to the Free plan at its next renewal. Accounts beyond what Free allows are paused on your computer, not deleted, and the data on your computer stays intact.
Can I create delivery orders with GHN or GHTK?
Yes with GHN, in trial: you enter the API token from your shop's GHN account, then quote shipping fees, create waybills, print labels and track their status right in the app. The token is encrypted in the Windows key store and used only by the app on your computer to call GHN directly. GHTK is coming soon.
Can I assign tasks to my staff?
Yes. Add your staff, give each person tasks and follow them on the task board. The task list is stored on the shop's computer; if you turn it on, the app messages staff through the shop's Telegram or Zalo when they are given a task.
One inbox for all your customers
Choose a plan and sign up. Once your account is activated, we email you the link to download the app.